1 Introduction
This Privacy Policy describes how dian4 (referred to as "we," "us," or "our") collects, uses, stores, and protects the personal information of users (referred to as "you" or "your") who access or use the dian4 platform (the "Platform"), accessible at https://dian4.cam.
By registering an account, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must discontinue use of the Platform immediately.
dian4 is committed to protecting your privacy in accordance with applicable data protection laws and regulations, including international best practices for online betting operators. We employ industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or disclosure.
2 Data Controller
dian4 is the data controller responsible for the personal information you provide through the Platform. As data controller, we determine the purposes and means of processing your personal data in compliance with applicable privacy and data protection laws.
For privacy-related inquiries, data subject access requests, or concerns regarding how we handle your personal information, please contact our Data Protection Officer at:
Email (plain text — not a clickable link):
[email protected]
3 Information We Collect
dian4 collects and processes several categories of personal information necessary to operate the Platform, comply with legal obligations, and deliver a secure and personalized user experience. The categories of data we collect include:
3.1 Information You Provide Directly
- Account Registration Data: Full legal name, date of birth, email address, Indonesian mobile phone number, residential address, and a secure password of your choosing.
- Identity Verification (KYC) Documents: Government-issued photo identification (KTP Nasional), proof of address documents (utility bills, bank statements), selfie verification photos, and bank account details (account holder name, bank name, account number) for deposit and withdrawal processing.
- Financial Transaction Data: Deposit and withdrawal amounts, payment method details (bank transfer references, e-wallet transaction IDs), transaction timestamps, and payment processor metadata.
- Communication Data: Content of support tickets, live chat messages, email correspondence, WhatsApp messages, and any other communications you send to dian4 customer support.
- Voluntary Information: Marketing preferences, responsible gaming limits you set (deposit limits, loss limits, session time limits), self-exclusion requests, and feedback you provide through surveys or reviews.
3.2 Information Collected Automatically
- Device Information: Device type (mobile, tablet, desktop), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, and device identifiers (advertising IDs, device fingerprints).
- Usage Data: IP address, geolocation data (country, city, region), pages visited, features accessed, time spent on the Platform, clickstream data, bet history (sports events wagered on, casino games played, bet amounts, win/loss outcomes), and session duration.
- Technical Data: Cookies, web beacons, pixel tags, local storage data, session IDs, and HTTP headers used to maintain session state, analyze Platform performance, and detect fraud.
3.3 Information from Third-Party Sources
- Payment Processors: Transaction confirmation data, fraud risk scores, and payment verification results from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and other Indonesian banking and e-wallet providers.
- Identity Verification Services: KYC validation results from third-party identity verification providers used to confirm the authenticity of submitted documents and prevent identity fraud.
- Fraud Prevention Services: Risk assessment data, device reputation scores, and behavioral analytics from third-party security and anti-fraud tools.
4 How We Use Your Data
dian4 processes your personal information for the following specific purposes, each of which is necessary to operate the Platform and fulfill our contractual, legal, and operational obligations:
- Account Management: To create and maintain your user account, authenticate your identity on login, process password resets, and enforce account security measures.
- Transaction Processing: To process deposits, withdrawals, and in-platform currency conversions; to verify payment method ownership; to prevent payment fraud and chargebacks; and to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
- Platform Delivery: To provide access to sports betting markets, live casino games, togel draws, and all other products offered on the Platform; to settle bets, calculate winnings, and credit your account balance; and to deliver real-time odds updates and live event streaming where available.
- Compliance & Legal Obligations: To verify your age (enforcing the strict 21+ age restriction), to comply with international gaming license requirements, to respond to lawful requests from regulatory authorities and law enforcement, and to maintain audit trails for financial transactions as required by AML regulations.
- Fraud Prevention & Security: To detect and prevent multi-accounting, bonus abuse, collusion, money laundering, identity theft, account takeover, and other prohibited conduct; to monitor for unusual betting patterns; and to investigate suspected violations of our Terms & Conditions.
- Customer Support: To respond to your inquiries, troubleshoot technical issues, resolve disputes, process responsible gaming requests (self-exclusion, limit adjustments), and provide Indonesian-language support via live chat, email, and WhatsApp.
- Personalization: To recommend sports events, casino games, and promotions tailored to your betting preferences; to display recently played games and favorite markets; and to optimize the Platform interface based on your device and usage patterns.
- Marketing & Promotions: To send promotional emails, SMS messages, and push notifications about welcome bonuses, reload offers, cashback promotions, loyalty rewards, and special events (only if you have opted in to receive marketing communications; you may opt out at any time).
- Analytics & Improvement: To analyze Platform performance, identify technical issues, measure user engagement, conduct A/B testing, and improve game offerings, payment methods, and overall user experience.
- Responsible Gaming: To enforce deposit limits, loss limits, and session time limits you have set; to honor self-exclusion requests; to monitor for signs of problem gambling behavior; and to provide access to responsible gaming tools and resources.
5 Legal Basis for Processing
Under applicable data protection laws, dian4 must establish a lawful basis for processing your personal information. We rely on the following legal bases depending on the nature of the processing activity:
- Contractual Necessity: Processing your personal data is necessary to fulfill our obligations under the Terms & Conditions you agreed to when registering your account. This includes account creation, transaction processing, bet settlement, and customer support.
- Legal Obligation: We are required by law to process certain personal data to comply with KYC, AML, age verification, gaming license requirements, and lawful requests from regulatory authorities.
- Legitimate Interests: We process personal data based on our legitimate business interests in preventing fraud, ensuring Platform security, improving user experience, and maintaining operational efficiency — provided such processing does not override your fundamental rights and freedoms.
- Consent: For marketing communications, cookies beyond strictly necessary functionality, and optional features, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
6 Data Sharing & Disclosure
dian4 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third-party service providers and under specific circumstances as described below:
6.1 Service Providers
We engage third-party vendors to perform services on our behalf. These providers process personal data only as instructed by dian4 and under strict confidentiality obligations:
- Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and other Indonesian banking and e-wallet providers process deposit and withdrawal transactions.
- KYC & Identity Verification Providers: Third-party services verify the authenticity of your government-issued ID, proof of address documents, and selfie verification photos.
- Fraud Prevention & Security Tools: Anti-fraud platforms, device fingerprinting services, and behavioral analytics providers help detect and prevent prohibited conduct.
- Cloud Hosting & Data Storage: Infrastructure providers host the Platform and store encrypted backups of user data in secure data centers.
- Customer Support Platforms: Live chat, email ticketing, and WhatsApp Business API providers facilitate customer support communications.
- Marketing & Analytics Tools: Email service providers, SMS gateways, and analytics platforms (only for users who have opted in) help us deliver promotional content and measure Platform performance.
6.2 Legal & Regulatory Disclosure
We may disclose your personal information to regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, subpoena, or other legal process; when necessary to comply with gaming license obligations; or when disclosure is required to protect the rights, property, or safety of dian4, our users, or the public.
6.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving dian4, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email and/or Platform notice of any such change in ownership or control of your personal data.
7 Data Security
dian4 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Our security practices include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted using bank-grade SSL/TLS protocols, ensuring that sensitive information (login credentials, payment details, personal documents) cannot be intercepted by third parties.
- Secure Data Storage: Personal data stored on our servers is encrypted at rest using AES-256 encryption. Access to stored data is restricted to authorized personnel only, and all access is logged for audit purposes.
- Access Controls: Multi-factor authentication (MFA), role-based access controls (RBAC), and least-privilege principles are enforced for all dian4 employees and contractors who handle personal data.
- Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and third-party security audits to identify and remediate potential weaknesses in our systems.
- Firewall & Intrusion Detection: Network-level firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) monitor and block malicious traffic.
- Incident Response Plan: In the event of a data breach, we have a documented incident response plan to contain the breach, assess its impact, notify affected users, and report the incident to relevant authorities as required by law.
While we implement robust security measures, no system is entirely immune to attack. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.
8 Data Retention
dian4 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with dian4, plus any period required by law or regulation.
- Closed Accounts: Upon account closure, we retain your data for a period of 7 years from the date of closure to comply with AML, KYC, and gaming license record-keeping requirements, to resolve any outstanding disputes, and to prevent re-registration by self-excluded users.
- Financial Transaction Records: Deposit and withdrawal records are retained for a minimum of 7 years to comply with Indonesian financial regulations and international AML standards.
- Marketing Data: If you opt out of marketing communications, we retain a suppression record (email address, phone number) indefinitely to ensure you are not re-contacted.
- Support Communications: Live chat transcripts, email exchanges, and support tickets are retained for 3 years for quality assurance and dispute resolution purposes.
After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.
9 Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]:
- Right of Access: You may request a copy of the personal data we hold about you, including details of how it is processed and with whom it is shared.
- Right to Rectification: You may request that we correct inaccurate or incomplete personal data. You can also update certain information directly through your account settings.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data, subject to legal retention requirements. Note that we cannot delete data we are legally required to retain (e.g., transaction records subject to AML obligations).
- Right to Restriction of Processing: You may request that we temporarily suspend processing of your personal data in certain circumstances (e.g., while we verify the accuracy of disputed data).
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
- Right to Object: You may object to processing of your personal data based on legitimate interests, including profiling and direct marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or contacting support.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
- Right to Lodge a Complaint: If you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with your local data protection authority.
We will respond to verified data subject requests within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days and will notify you of the extension.
10 Cookies & Tracking Technologies
The dian4 Platform uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.
Types of Cookies We Use:
- Strictly Necessary Cookies: Required for core Platform functionality including login authentication, session management, and security. These cookies cannot be disabled without severely limiting Platform usability.
- Performance Cookies: Collect anonymous data about how users interact with the Platform (pages visited, errors encountered) to improve performance and identify technical issues.
- Functional Cookies: Remember your preferences (language settings, display options) to deliver a more personalized experience.
- Advertising & Analytics Cookies: Track user behavior across sessions to measure marketing campaign effectiveness and deliver targeted promotional content. These cookies require your consent and can be disabled through your browser settings.
You can manage cookie preferences through your browser settings. Note that blocking certain cookies may limit Platform functionality. For more details, refer to your browser's help documentation.
11 Third-Party Links
The Platform may contain links to third-party websites, payment processors, or game providers. dian4 is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party site you visit. This Privacy Policy applies solely to information collected by dian4 through the Platform.
12 International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries outside of Indonesia where dian4 or its service providers operate. These countries may have data protection laws that differ from Indonesian law. When we transfer personal data internationally, we implement appropriate safeguards to ensure your data remains protected, including:
- Standard contractual clauses approved by relevant data protection authorities;
- Ensuring the recipient country provides an adequate level of data protection;
- Binding corporate rules and data processing agreements with third-party service providers.
By using the Platform, you consent to the transfer of your personal data outside Indonesia under the safeguards described above.
13 Children's Privacy
dian4 is an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. Our KYC verification process is designed to prevent underage registration. If we become aware that a user is under 21, we will immediately suspend the account, void any pending bets, forfeit the account balance, and delete the user's personal data.
If you believe a minor has provided personal information to dian4, please contact us immediately at [email protected] so we can take appropriate action.
14 Changes to This Privacy Policy
dian4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Any changes will be effective immediately upon posting to the Platform. The "Effective Date" at the top of this document will be updated to reflect the date of the most recent revision.
Material changes to this Privacy Policy (such as changes to data retention periods, third-party data sharing practices, or your privacy rights) will be communicated to you via email or prominent Platform notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how we process your information, please contact our Data Protection Officer:
Email (plain text — not a clickable link):
[email protected]
General Support Email: [email protected]
Live Chat: Available 24/7 via the dian4 Platform
WhatsApp Support: Indonesian-speaking agents available during WIB business hours (08:00–24:00 WIB, UTC+7)
We typically respond to privacy-related inquiries within 2–5 business days. For urgent data protection matters, we recommend using live chat for the fastest response.